Player Safety First

Responsible Gaming
at exbeat

Gambling is entertainment. exbeat provides every Bangladeshi player with the tools, information, and support needed to keep it that way — at every stage of their journey.

18+ Only
24/7 Support — BST
Self-Exclusion Available
Deposit Limits Supported
If gambling is causing you distress, act now.

Contact the exbeat support team immediately at [email protected] (plain text — not a clickable link). Our team is available 24 hours a day, 7 days a week, at Bangladesh Standard Time (BST, UTC+6). Self-exclusion can be activated within minutes of your request.

Our Commitment

Playing Responsibly at exbeat

exbeat was built with a clear principle at its core: gambling should be an enjoyable form of entertainment, not a source of stress, financial hardship, or harm. As Bangladesh's leading online casino and sports betting platform, exbeat recognises that it carries a genuine responsibility toward every player who chooses to spend time and money on this platform. That responsibility does not end at processing a deposit — it extends to ensuring that every player has the awareness, the tools, and the support they need to maintain healthy habits throughout their time with us.

Responsible gaming at exbeat is not a footnote in our Terms and Conditions. It is an active, ongoing commitment reflected in the practical tools we make available to all registered players, the training provided to our support team, and the way we monitor platform activity for indicators of problematic behaviour. Every feature described on this page is available to you right now, at no cost, and without any requirement to justify your reasons for using it.

We recognise that problem gambling can affect anyone — regardless of income level, age, location, or experience. Players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh are equally deserving of a safe gaming environment. exbeat's responsible gaming programme is designed with that breadth in mind: simple to access, straightforward to use, and genuinely effective at reducing harm when players take advantage of what is available.

A fundamental rule: only adults may play. The exbeat platform is open exclusively to individuals who are 18 years of age or older. Age verification is a mandatory part of the registration and withdrawal process. If exbeat has reason to believe that a player is under 18, the account will be suspended immediately pending verification. There are no exceptions to this rule.

Player Protection Tools

Tools to Keep Gaming in Control

exbeat provides six practical tools that give you direct control over your gaming behaviour. All tools are free, immediate to activate, and available to every registered player.

Deposit Limits

Set a maximum amount you are permitted to deposit into your exbeat account over a defined period — daily, weekly, or monthly. Once a limit is active, it cannot be increased immediately; any upward adjustment requires a mandatory cooling-off period before it takes effect, giving you time to reconsider.

Instantly Effective

Session Time Limits

Define the maximum length of a single gaming session. When your session limit is reached, exbeat will display a clear notification and log you out automatically. This tool is particularly useful for players who find it easy to lose track of time while playing slots, live casino, or crash games.

Automatic Logout

Loss Limits

Cap the total amount you are willing to lose within a specified time period. If your net losses reach the limit you have set, your account will be temporarily restricted from placing further bets for the remainder of that period. This tool keeps your bankroll within a boundary you have chosen in advance.

Net Loss Tracking

Time-Out / Cool-Off

Take a structured break from exbeat for a fixed period — ranging from 24 hours to several weeks — without permanently closing your account. During a time-out, you will not be able to log in, place bets, or make deposits. Your account and any remaining balance are preserved and accessible once the time-out period ends.

24 Hours to 6 Weeks

Self-Exclusion

Request a longer-term exclusion from the exbeat platform — typically from 6 months up to 5 years, or permanently. During the self-exclusion period, your account is fully closed and cannot be reopened under any circumstances until the exclusion expires. Self-exclusion requests are processed within hours of submission and take effect immediately.

Up to Permanent

Promotional Opt-Out

Disable all bonus and promotional communications from exbeat at any time. If you feel that bonus offers encourage you to deposit or play more than intended, opting out of promotions removes that trigger from your experience. This does not affect your ability to use the platform — it simply removes promotional messaging.

Available Anytime

To activate any of these tools, contact the exbeat support team at [email protected] (plain text — not a clickable link) or use the responsible gaming section within your account dashboard. All requests are handled confidentially and without judgement.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond entertainment and is becoming a problem.

Gambling with money that is set aside for rent, bills, food, or other essential expenses.

Feeling a strong urge to chase losses by placing further bets after a losing session.

Lying to family, friends, or colleagues about the amount of time or money spent gambling.

Neglecting work, studies, family responsibilities, or social relationships due to gambling.

Needing to gamble with increasingly large amounts of money to feel the same level of excitement.

Feeling restless, irritable, or anxious when attempting to reduce or stop gambling.

Borrowing money — from friends, family, or through loans — specifically to fund gambling activity.

Using gambling as a way to escape personal problems, stress, depression, or difficult emotions.

Continuing to gamble despite repeated, sincere attempts to stop or cut back.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to reach out to the exbeat support team and request a time-out or self-exclusion immediately.

Self-Assessment

Quick Self-Check Questions

Reflect honestly on each of the following questions. This is not a clinical diagnostic tool — it is a starting point for honest self-reflection about your relationship with gambling.

Ask Yourself Honestly

Answer "yes" or "no" to each question based on your behaviour over the past 12 months. There are no right or wrong answers — only honest ones.

1

Have you ever spent more money gambling than you originally planned or could comfortably afford to lose?

2

Have you ever returned to gambling the next day in an attempt to win back money you lost the day before?

3

Have you ever missed work, studies, or an important family event because you were gambling or thinking about gambling?

4

Has a family member, close friend, or colleague ever expressed concern about your gambling habits?

5

Have you ever felt that gambling was the primary way you dealt with stress, boredom, anxiety, or personal problems?

6

Have you ever tried to stop or reduce your gambling, only to find yourself unable to follow through?

What your answers mean: If you answered "yes" to one or two questions, gambling may be becoming a habit worth monitoring more closely. If you answered "yes" to three or more, we strongly encourage you to use one of the player protection tools listed on this page or to contact our support team. Recognising the issue early is the most important step.
Healthy Habits

Tips for Sustainable Play

Every exbeat player can benefit from keeping these practical guidelines in mind before and during any gaming session.

01
Set a Budget Before You Play

Decide in advance exactly how much money you are comfortable spending during this session — an amount you can genuinely afford to lose without impacting your household budget. Use exbeat's deposit limit tool to enforce that budget automatically so that willpower alone does not have to carry the weight.

02
Treat Gambling as Entertainment, Not Income

Approach every session at exbeat the same way you would approach buying a cinema ticket or going to a restaurant: you are paying for an experience, not investing in a return. Winnings are a bonus — they should never be counted on as a reliable source of income or a way to solve financial problems.

03
Take Regular Breaks

Time passes quickly when you are focused on a game. Set a timer on your phone independent of any platform feature, and commit to stepping away from the screen every 30 to 60 minutes. Use that time to hydrate, stretch, and reset your perspective before deciding whether to continue.

04
Never Chase Losses

The single most common path from recreational gambling to problem gambling is the urge to chase losses — to keep playing in order to recover money already lost. Accept that losses are part of the experience, and honour the budget you set before the session began. If you have reached your limit, stop.

05
Do Not Play Under Stress or Impairment

Avoid using exbeat as an escape from emotional distress, anxiety, grief, or personal conflict. Decisions made while emotionally activated or under the influence of substances are rarely aligned with the boundaries you would set in a calm, clear-headed state. If you are going through a difficult period, consider activating a time-out until things settle.

06
Keep Gambling Balanced with Other Activities

Healthy gambling is one small part of a well-rounded life, not its centrepiece. Maintain your social relationships, pursue hobbies outside the platform, and ensure that your time on exbeat does not gradually crowd out the other things that bring you enjoyment and fulfilment.

Our Responsible Gaming Pledge

What exbeat Commits To

Beyond the tools we provide to players, exbeat makes the following operational commitments as part of its responsible gaming programme.

Strict Age Verification

Every exbeat account undergoes age verification as part of the KYC process. Players who cannot verify that they are 18 years or older will have their accounts suspended. This is non-negotiable and applies equally to all players, regardless of account history or deposit volume.

Behavioural Monitoring

exbeat's platform monitors account activity for behavioural indicators associated with problem gambling — such as extended session durations, rapid bet escalation, and repeated late-night activity. When such indicators are detected, our team may proactively reach out to the player concerned.

Trained Support Team

Our customer support agents receive specific training in recognising signs of problem gambling and responding with empathy and appropriate guidance. No player who reaches out for responsible gaming assistance will be discouraged or redirected — their safety is the priority.

No Predatory Marketing

exbeat does not target players who have self-excluded or taken a time-out with promotional offers. Marketing communications are suspended during any active restriction period. Players who have opted out of promotions will not be re-enrolled without an explicit, voluntary request.

Immediate Self-Exclusion

When a player requests self-exclusion, exbeat processes the request immediately — not after a waiting period, not after a re-engagement attempt. The account is closed to deposits and gameplay from the moment the request is confirmed by our support team.

Transparent Odds and Rules

exbeat ensures that the rules, return-to-player percentages, and house edge information for all games are available to players. We believe informed players make better decisions, and transparency about how games work is a fundamental component of responsible gaming.

Need Help Right Now?

If you feel that gambling is causing harm to your finances, relationships, or mental wellbeing, do not wait. The exbeat support team is available around the clock, every day of the year, at Bangladesh Standard Time (BST, UTC+6). Reaching out is the most important step, and every conversation is handled with complete confidentiality.

[email protected]

Plain text — not a clickable link. Copy and paste into your email client. Available 24/7 — BST (UTC+6).

Play Responsibly — 18+ Only

Ready to Play With Confidence?

When you play at exbeat with the right tools and mindset in place, gaming stays fun. Explore our games knowing that your safety is always our first priority.

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