Everything you need to know about playing, depositing, withdrawing, and staying safe on exbeat — answered in plain English for Bangladeshi players.
This page covers the most common questions exbeat players in Bangladesh ask — from opening an account and depositing via bKash or Nagad, to understanding bonus wagering requirements, game fairness, and how to use our responsible gaming tools. If your question is not answered here, the exbeat support team is reachable at [email protected] around the clock.
Creating an exbeat account takes less than three minutes. Visit exbeat.org, click the registration link, and fill in your username, password, email address, and mobile number. You will need to confirm your mobile number via a one-time code before your account is activated. Players must be 18 years or older to register.
exbeat requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence are all accepted. You may also be asked to provide a recent utility bill or bank statement as proof of address. Documents should be clear, unedited scans or photographs uploaded directly through your account dashboard.
In most cases, exbeat completes account verification within 24 hours of receiving your documents. During busy periods, verification may take up to 48 hours. You will receive an email notification once your KYC review is complete. Withdrawals are only available after your account has been successfully verified.
To reset your exbeat password, click the "Forgot Password" link on the login page and enter the email address registered to your account. A password reset link will be sent to that address within a few minutes. If you do not receive the email, check your spam folder or contact the exbeat support team at [email protected] for assistance.
No — each player is permitted exactly one exbeat account. Opening multiple accounts to claim bonuses more than once, or for any other reason, is a violation of the exbeat Terms and Conditions and may result in all associated accounts being permanently closed and balances voided. If you believe a duplicate account has been created in error, contact support immediately.
To deposit via bKash on exbeat, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a designated bKash merchant number and a reference code. Send your deposit amount from your personal bKash account to that number, include the reference code in the transaction note, and your exbeat balance will be credited within minutes.
bKash deposits on exbeat are processed almost instantly — in most cases your account balance is updated within 1 to 5 minutes of a confirmed bKash transaction. If a deposit has not appeared after 15 minutes, contact the exbeat support team with your bKash transaction ID and our team will locate and credit the payment manually.
The minimum deposit amount on exbeat is ৳200 BDT for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no upper limit on individual deposits, though large deposits may trigger an additional verification step in line with exbeat's anti-money-laundering obligations.
The minimum withdrawal amount on exbeat is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or Upay. Your account must be fully KYC-verified before any withdrawal request can be approved.
Most exbeat withdrawals to bKash, Nagad, Rocket, or Upay are processed within 1 to 4 hours during normal operating hours (BST, UTC+6). In some cases — particularly for first-time withdrawals or larger amounts — processing may take up to 24 hours pending a routine security review. Bank transfer withdrawals may take 1 to 3 business days depending on your bank.
exbeat does not charge any platform fee on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges in accordance with their standard fee schedules. exbeat has no control over third-party payment provider fees and recommends checking your provider's current rates before transacting.
Yes — Nagad is a fully supported deposit and withdrawal method on exbeat. The process is identical to bKash: select Nagad in the Deposit section, send the amount to the provided merchant number with the reference code, and your exbeat balance will be credited promptly. Upay and Rocket work the same way.
exbeat offers a wide range of cricket betting markets covering match winner, top batsman, top bowler, total runs, over/under run totals, first wicket method, and live in-play betting. Coverage includes BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI and Test internationals featuring the Bangladesh Tigers, and other major ICC-sanctioned tournaments.
Yes — the exbeat platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply visit exbeat.org in your smartphone browser and the site adapts automatically to your screen size. All features — including deposits, withdrawals, live betting, and casino games — are available on mobile.
Return-to-player (RTP) percentages on exbeat slot games vary by title and game provider. Most slots from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%, which is publicly disclosed in each game's paytable or help section. exbeat does not alter the certified RTP of any game supplied by its providers.
Crash games on exbeat work by placing a bet before each round begins, then watching a multiplier grow in real time. You must click the cash-out button before the multiplier crashes — if you do, your stake is multiplied by the value shown at cash-out. If the crash occurs before you cash out, your bet is lost. Crash rounds last between a few seconds and several minutes.
All games available on exbeat are supplied by certified third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers undergo independent testing and certification for fairness by recognised testing laboratories. exbeat does not modify game outcomes — all results are determined by the certified random number generators of the respective providers.
exbeat offers a welcome bonus to newly registered players on their first qualifying deposit. The bonus amount and percentage are displayed on the current promotions page at the time of your registration. A wagering requirement applies before any bonus-derived winnings can be withdrawn — the specific multiplier is stated in the promotion's terms. Always read the bonus terms carefully before opting in.
A wagering requirement on exbeat specifies how many times you must bet the bonus amount (or bonus plus deposit) before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. Different game types may contribute different percentages toward clearing the requirement — slots typically contribute 100%, while live casino games may contribute less.
To stop receiving exbeat promotional communications, contact the support team at [email protected] and request a promotional opt-out. This removes you from all bonus and marketing emails without affecting your ability to deposit, withdraw, or play. You can re-subscribe to promotions at any time by making the same request in reverse.
exbeat periodically offers free spins on selected slot titles and cashback promotions tied to specific game categories or live events such as BPL or IPL matches. The availability of these promotions varies — check the promotions page within your logged-in account dashboard for the most current offers. All promotions carry individual terms and wagering requirements that are stated clearly at the time of the offer.
No — bonus-derived winnings on exbeat cannot be withdrawn until the full wagering requirement attached to that bonus has been met. If you attempt to withdraw before completing the wagering requirement, the bonus and any associated winnings will be forfeited. Your original cash deposit amount (excluding any bonus) remains withdrawable at any time, subject to standard KYC requirements.
exbeat uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and the platform. Player funds are held in segregated accounts, personal data is handled in accordance with the exbeat Privacy Policy, and all game outcomes are determined by certified random number generators from third-party providers. exbeat does not share or sell player data to unaffiliated third parties.
exbeat never stores your full bKash, Nagad, Rocket, or Upay credentials. Payment transactions are handled directly between you and your mobile banking provider; exbeat only receives a transaction reference and confirmation status. All financial data within the exbeat platform is stored on access-controlled systems with activity logging and regular security audits.
If you suspect unauthorised access to your exbeat account, contact the support team immediately at [email protected] so that your account can be temporarily locked. Change your password as soon as you regain secure access. exbeat will never ask for your password via email, chat, or any other channel — any such request should be treated as a phishing attempt and reported.
To self-exclude from exbeat, contact the support team at [email protected] and request a self-exclusion. You can choose a period of 6 months, 1 year, 5 years, or permanent exclusion. The exclusion takes effect immediately and your account will be closed to deposits and gameplay for the full duration. Self-exclusion cannot be reversed during the active period.
Yes — exbeat allows players to set daily, weekly, or monthly deposit limits on their account. Once a limit is active, it takes effect immediately and cannot be increased without a mandatory cooling-off period. To set or adjust a deposit limit, contact the exbeat support team or use the responsible gaming section in your account dashboard.
exbeat customer support is available 24 hours a day, 7 days a week, at Bangladesh Standard Time (BST, UTC+6). You can reach the team by emailing [email protected] or by using the live chat feature within your logged-in account dashboard. For responsible gaming requests — including self-exclusion, deposit limits, and time-outs — email is the recommended channel as it creates a written record of your request.
Beyond answering your questions, here is a quick reminder of what makes exbeat the platform of choice for online casino and sports betting in Bangladesh.
Fund your account in seconds using bKash, Nagad, Rocket, or Upay. No conversion fees, no waiting — your exbeat balance is ready to play the moment your mobile banking transaction confirms.
From BPL to IPL to ICC World Cup events, exbeat covers more cricket markets than any other platform available to Bangladeshi players — including live in-play betting on Bangladesh Tigers matches.
Every connection to exbeat is encrypted with industry-standard TLS. Your personal data, payment details, and account activity are protected at all times, on every device you use to access the platform.
exbeat is built mobile-first. Every game, every betting market, every account management feature works seamlessly in your Android or iOS browser — no app download required, no compromises on functionality.
The exbeat support team operates around the clock at Bangladesh Standard Time. Whether you have a payment query at midnight or a gameplay question on a public holiday, help is always one email away.
Deposit limits, session timers, time-outs, and self-exclusion are available to every exbeat player at no cost. Your safety matters more to us than your deposits — and our tools are designed to prove it.
If this FAQ page did not fully answer your question, the exbeat customer support team is available 24 hours a day, seven days a week — including weekends and public holidays in Bangladesh. Every query is handled with care and responded to promptly. Responsible gaming requests receive priority handling.
[email protected]Plain text only — not a clickable link. Copy and paste into your email client. | 24/7 — BST (UTC+6)
Now that your questions are answered, explore everything exbeat has to offer — from cricket betting and live casino to slots and crash games.